General Settings
General Settings
Language
Change server language — affects all bot embeds and buttons.
Auto-Close
| Setting | Default |
|---|---|
| Enabled | Off |
| Inactivity timer | 168h (7 days), range 25-720h |
| Warning before close | Yes, 24h prior |
| Pause/Resume | via /ticket pause + /ticket resume |
Force-Claim
Default ON. When a ticket is claimed, messages from team members other than the claimer are auto-deleted.
→ Disable it and all team members can speak.
Transcripts
| Setting | Effect |
|---|---|
| Send transcript to creator (DM) | User gets HTML+TXT as DM on close |
| Token-based public link | Anonymous person can only open it with the token URL |
Rating system
| Setting | Effect |
|---|---|
| Ratings enabled | Modal after close with 1-5 stars + comment |
| Rating channel | Where ratings are posted |
Backup
- Download — JSON file with full server config
- Upload — restore a backup
Backup contains: topics, embeds, form fields, auto-close, team roles, application system, everything.