General Settings

General Settings 
 Sidebar → Advanced → System Settings 
 Language 
 Change server language — affects all bot embeds and buttons. 
 Auto-Close 
 
 
 
 Setting 
 Default 
 
 
 
 
 Enabled 
 Off 
 
 
 Inactivity timer 
 168h (7 days), range 25-720h 
 
 
 Warning before close 
 Yes, 24h prior 
 
 
 Pause/Resume 
 via /ticket pause + /ticket resume 
 
 
 
 Force-Claim 
 Default ON . When a ticket is claimed, messages from team members other than the claimer are auto-deleted . 
 → Disable it and all team members can speak. 
 Transcripts 
 
 
 
 Setting 
 Effect 
 
 
 
 
 Send transcript to creator (DM) 
 User gets HTML+TXT as DM on close 
 
 
 Token-based public link 
 Anonymous person can only open it with the token URL 
 
 
 
 Rating system 
 
 
 
 Setting 
 Effect 
 
 
 
 
 Ratings enabled 
 Modal after close with 1-5 stars + comment 
 
 
 Rating channel 
 Where ratings are posted 
 
 
 
 Backup 
 
 Download — JSON file with full server config 
 Upload — restore a backup 
 
 Backup contains: topics, embeds, form fields, auto-close, team roles, application system, everything.