Creating a Ticket

Creating a Ticket

Through the ticket panel

1. Go to the channel where the ticket panel is posted (ask your server admin if unsure).
2. Click the button "Create Ticket" or pick a topic from the dropdown.
3. A modal opens — fill in the fields.
4. Click "Submit".
5. The bot creates a private channel where you can chat with the support team.

What happens next?

• Only you see the ticket channel — other users can't.
• The team gets notified and takes care of it.
• If a team member claims your ticket, that person becomes your dedicated point of contact.

When the panel dropdown shows many topics

Pick the topic that best matches your request. Some topics ask different form questions.

Error: "You already have an open ticket"

You're limited in how many open tickets you can have simultaneously. Close an old one or ask the team to close it.

Error: "You are blacklisted"

An admin blocked you from the ticket system. Contact the team outside of tickets.