2 — For Users
How users create tickets and submit applications.

Creating a Ticket
Creating a Ticket 
 Through the ticket panel 
 
 Go to the channel where the ticket panel is posted (ask your server admin if unsure). 
 Click the button "Create Ticket" or pick a topic from the dropdown . 
 A modal opens — fill in the fields. 
 Click "Submit" . 
 The bot creates a private channel where you can chat with the support team. 
 
 What happens next? 
 
 Only you see the ticket channel — other users can't. 
 The team gets notified and takes care of it. 
 If a team member claims your ticket, that person becomes your dedicated point of contact. 
 
 When the panel dropdown shows many topics 
 Pick the topic that best matches your request. Some topics ask different form questions. 
 Error: "You already have an open ticket" 
 You're limited in how many open tickets you can have simultaneously. Close an old one or ask the team to close it. 
 Error: "You are blacklisted" 
 An admin blocked you from the ticket system. Contact the team outside of tickets.

Inside a Ticket
Inside a Ticket 
 A ticket channel is a regular Discord channel with extra buttons and features. 
 Buttons in a ticket 
 
 
 
 Button 
 What it does 
 
 
 
 
 🔒 Request close 
 Ask the team to close it 
 
 
 ⛔ Close 
 (Team only) close immediately 
 
 
 🚦 Priority ↑/↓ 
 (Team only) change priority 
 
 
 ✋ Claim 
 (Team only) take over the ticket 
 
 
 👤 Add user 
 (Team or you) add someone to the ticket 
 
 
 🎙️ Voice 
 (Team only) open a voice channel for the ticket 
 
 
 
 Priority (color) 
 
 🟢 Green = Low 
 🟠 Orange = Medium 
 🔴 Red = High 
 
 The color is shown in the channel name and the embed. 
 Claim system 
 When a team member claims your ticket: 
 
 That person becomes your main contact. 
 Other team members stop posting (force-claim deletes their messages). 
 You see who's handling your ticket in the embed footer. 
 
 Closing a ticket 
 
 You can trigger "Request close" — the team approves or denies. 
 The team can close any time directly. 
 On close, a transcript (HTML + TXT) is generated and sent to you via DM (if enabled). 
 
 Rating after close 
 If the server has ratings enabled, you'll get a short survey after close (1-5 stars + comment). Optional, but the team appreciates feedback.

Submitting an Application
Submitting an Application 
 Option 1: Via the application panel in Discord 
 
 Go to the application channel (admin will tell you where). 
 Click the button "Apply" or pick a category from the dropdown (e.g. "Moderator", "Builder"). 
 A modal opens — fill in the application questions. 
 If more than 5 questions: Discord auto-shows a second modal after the first. 
 Click "Submit" on the last page. 
 
 Option 2: Via the public portal 
 Some servers have a public application portal at: 
 https://tickets.quantixbot.app/apply?server=<guildId>
 
 There you see all open positions with images and descriptions. Pick one and apply directly. 
 Requirements check 
 Some servers have minimum requirements : 
 
 🕐 Account age : your Discord account must be X days old 
 📅 Server join : you must have been on the server for X days 
 ❌ Cooldown : after one application, wait X days before re-applying 
 
 If you don't meet them, you'll get an error with the reason. 
 What happens after submission? 
 
 Your application lands in a private channel only the team sees. 
 The team votes (✅ Accept / ❌ Reject / 🤔 Hold). 
 You may be invited to an interview — DM with date/time + reminder 30 min before. 
 Final decision arrives via DM . 
 On accept: configured roles are auto-assigned . 
 
 Withdraw an application 
 Currently not self-service — DM an admin on the server.

My Tickets & Applications
My Tickets & Applications 
 The dashboard has a personal overview of all your tickets across every server. 
 URL 
 https://tickets.quantixbot.app/my-tickets
 
 Or sidebar → "My Tickets" . 
 What you see 
 
 All your open tickets on every server you have any 
 All your closed tickets with link to the transcript 
 Status, priority, server, topic, created-date 
 
 View a transcript 
 For closed tickets, click "Transcript" — you land on a public-but-token-gated HTML page with the entire conversation. 
 
 🔒 Token access: only you (and the server team) can open the transcript. Nobody can guess the URL. 
 
 /mytickets command 
 Alternatively, in Discord: 
 /mytickets
 
 Shows you privately (ephemeral) a list of your tickets on the current server. 
 Applications 
 Applications are NOT in the "My Tickets" view. But you'll get: 
 
 DM on status change 
 Link to the application transcript on accept/reject